Rude Server @ Steveston Hotel Cafe earns 4 thumbs down!

by BJ S
(Burnaby)

Lovely day for fish and chips, so we decided to visit
Steveston Hotel Cafe

I'd comment on the food, but it never arrived.
Allbeit, it was a holiday weekend and busy.
Bu our waitress DECIDED to serve HER FRIENDS FIRST, as they sat down 15-20 minutes after us, they got their food, before we ever saw a morsel of fish n chips.

When we tried to get her attention, she averted our eyes and eluded our table.
By now 35 minutes passed,my sisters and my little one just ordered 4 fish n chips and a burger, and no food at all!
My sis and I decided to enter the restaurant and demand our bill for our drinks only and forgo the food.
Our waitress didnt even apologize and defended herself with, "it's busy" and "your food didn't come up yet because burgers take a long time"....35 minutes???
Funny, her friends got their food in 15 minutes, about the same type of order.

Her manager was there, and didn't help. No empathy, no apology even for the wait, instead rude response of "can't you see it's busy?" and proclaimed that this magical burger slowed our WHOLE ORDER down!

Rude, slow service, no idea of customer service and empathy.
FOUR thumbs DOWN!

I Will not be back to this establishment, after this treatment.
Im a very social person with many many contacts, and my sister is in the service industry as well, this restaurant will not carry good thoughts or reputation when our friends and families hear about this place.

Obviously the only way to get good service (and food) is to be friends with the server(s)